Research & Academic Affairs Group, Staff Contact and Customer Listing Help File

Version 1.0 April, 2004

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Listing Group and Staff Members: Opening the Research Admin Add, Edit and Delete web application will list all the currently defined groups within R&AA. The group list comes from the Organization table where the name of the group, it parent Organization, the type of group (used in certain application for look up purposes) and other information associated with an organizational unit are kept.   (OU or Organizational Unit is the generic name for any part of the organization; from as large as the whole business to as small as a Team).  On the ResearchAdminAED page the group sorted list contains the names of all known personnel active within that group, their role (a generalized job type and a function that is used by other web applications).  Each R&AA group is expected to maintain their own list; keeping the personnel information up to date and adding or removing personnel as change occurs. 

Editing User Information:  By clicking on the Edit link next to a person's name, you can see a list of the information stored for that person including working title, office contact information; such as office location, phone, fax and pager or cell number.  The application lets you change the name of the person (important when a person leaves and you hire a new person! This will keep customer supported information aligned, as we will discuss later); the group to which they belong, the generalized role they play in that group. and four key contact data points (room, phone, fax and pager) . 

Customer Support: If your group uses performance benchmarks based on number of personnel supported or dollar value of grants processed; the system has the ability to track and manage specific personnel that they support.  This information can be used to create quarterly reports against the data for both individuals and their groups.  These reports can provide benchmark comparisons overtime and among individuals and groups.  (This type of benchmarking has been used on the Research Teams for the last several years)

To create a list of customers supported by the various individuals within a group, open the Person's Contact Information page. At the top of the form, click the link "List Customers Supported by Person's Name".  This will populate a form which will list all currently supported customers and a section to select and add additional.  Any existing customers that have left or been transferred to another person or group can also be deleted from the list.

Support: If you have any problems accessing the page or using the system please contact Academic and Research Computing Support Desk at 617-667-8415 (Monday - Friday 8:30 to 5:00) for assistance.  One-on-one training for the application can also be arranged in the same manner.  Please report any problems, confusing wording, difficulties in using or understanding the web application to Steve Berry via email (research@bidmc.harvard.edu)
 

Revision History: Version 1.0: April 2004